Frequently Asked Questions

Where and How Can I get Technical Support?

Most of your questions can be answered by checking our technical support tutorials, we have created short, easy-to-follow, visual tutorials on how to do many tasks such as how to change your password, download the presentation audios and listen online. If you don't see your specific question answered, contact Ryan at and he can help. Go to the Support Website.

What are the conference dates? At what time do I log in for the keynotes?

The official start of the conference is July 1st, 2012 and the presentations will be available starting on that date. You will get a reminder email if you have purchased the conference. However, there are no specific dates for the keynotes and presentations. You can download and listen to them at your own pace and in your own time and your own way.

How long does the conference last? How much time will I have to listen to the presentations?

You will be downloading the presentations and listening to them on your computer so you will have all the time you want to listen to them. And the presenations will be available for you to download until at least until the end of 2012.

Are CEs/CMEs/PDs and other continuing education credits available for this conference?

Oh yes they are. Continuing education credits for doctors, psychologists, social workers, counselors are available for an additional charge through Professional Training Associates, Ltd. Details and cost are on the continuing education page.

What are the technical requirements for this conference?

You will need an internet connection, some type of audio player and email. Nearly all computers come with an audio player built (For example, iTunes and Windows Media Player). You must be able to download files directly onto your computer. Our presentations are all audio and in mp3 format. This is the most common audio format and it can be listened to in iTunes, Windows Media Player, Real Player, Quicktime and virtually every other audio player.

Can I listen to the presentation on my iPad, iPod, Zune, SanDisk or other player?

Yes! Most certainly. However you will need to know how to import the files onto your player. For most players this is an easy process.

Have you registered for the conference yet?

Go to the registration page and see if you are eligible for any discounts: Erickson Conference Registration.